Effective Date: Sep 29, 2023
At Kingdom Cabinets LLC (“we,” “our,” or “us”), we value your satisfaction and strive to provide high-quality products and services. This Refund Policy outlines our procedures and guidelines for handling refunds and returns. By engaging with our products and services, you agree to comply with this policy.
Refund Eligibility
We accept refund requests under the following circumstances:
- Defective Products: If you receive a product that is damaged, defective, or not in conformity with your order, you are eligible for a refund. Please notify us of the issue within [845-879-4800] days of receiving the product.
- Order Cancellation: If you decide to cancel your order before it has been shipped or before any custom work has begun, you can request a refund. Cancellation requests must be made within [845-879-4800] hours of placing your order.
- Late Delivery: If your order is significantly delayed beyond the estimated delivery date and you no longer wish to receive the product, you may request a refund.
Refund Procedure
To request a refund, please follow these steps:
- Contact Customer Support: Notify our customer support team by [email protected] and provide the following information:
a. Your name
b. Order number
c. Description of the issue or reason for the refund request
d. Supporting documentation (e.g., photos of defective products) - Inspection: Our team will review your request and may request additional information or evidence. For defective products, we may require photos or other proof of the issue.
- Approval: If your refund request is approved, we will notify you of the approval and the refund amount. Refunds will be processed using the original payment method used for the purchase.
- Refund Processing Time: Refunds will be processed within [845-879-4800] business days from the date of approval. Please allow additional time for your financial institution to process the refund.
Non-Refundable Items
The following items and situations are generally non-refundable:
- Customized or Made-to-Order Products: Products that have been customized or made-to-order according to your specifications are typically non-refundable unless they are defective.
- Installation Services: Charges for installation services are non-refundable once the service has been completed.
- Change of Mind: Refunds are not provided for returns due to a change of mind or personal preference.
Return Shipping
For eligible return requests, we will provide instructions on how to return the product. In most cases, we will cover the cost of return shipping for defective products or order cancellations. Please follow our return instructions carefully to ensure a smooth process.
Contact Us
If you have questions, or concerns, or need assistance with a refund request, please contact our customer support team at [845-879-4800].
Changes to Refund Policy
We may update this Refund Policy periodically to reflect changes in our practices or to comply with legal requirements. Any updates will be posted on our website with the effective date.